
UPDATE 2/22/22: General Motors will discontinue the Marketplace app starting next month. While the ordering-on-the-go app has been available in millions of Buicks, Cadillacs, Chevrolets, and GMCs since 2017, usage rates didn’t match expectations, with only “thousands” of drivers utilizing the app, according to a GM spokesperson quoted by CNBC.
For some commuters who make stopping for a cup of coffee part of their daily routine, the morning drive to work may never be the same. In the wee hours of the morning, General Motors enabled a new feature, called Marketplace, in about two million vehicles, with the ultimate aim of enabling twice that many. It lets car owners order things like coffee and fast food using the touchscreens in their dashboards and pay for items in advance. No more waiting for an order to be assembled at the local fry shack. It should be ready and waiting when commuters arrive.
Many retailers, including Starbucks, already allow mobile ordering via smartphone apps. But with cars morphing into what industry insiders call “the third screen,” auto executives foresee some portion of commerce shifting to in-vehicle purchases, with the result of entirely new revenue streams as they snag a percentage of those transactions.
Using the 4G LTE connection in millions of GM vehicles produced for the 2017 and 2018 model years, the automaker is linking customers with restaurants, gas stations, coffee shops, and hotels.
in-vehicle screens remains a central competitive question.
GM’s initial partners include retailers such as Dunkin’ Donuts, TGI Fridays, Shell, ExxonMobil, and Priceline.com. Starbucks has signed on, too, and will enable the service in GM cars early in 2018. Other participants include Parkopedia, a service that allows drivers to find, reserve, and pay for parking, and the restaurant chains Applebee’s and IHOP. A spokesperson said more retailers will be added quickly, adding that the company is having conversations with national pizza-delivery outfits that have shown early interest in the platform.
Competitors will be watching the way motorists treat this ability to order from their infotainment screens. In some cases, such as ordering from Starbucks, GM will need to offer a superior experience to lure drivers away from their smartphones. In other cases, such as a motorist searching for a roadside hotel along an unknown route, the immediate benefit seems more evident.
The arrival of GM’s Marketplace through an over-the-air software update in the middle of the night marks a separate milestone. To date, Tesla Motors had been the undisputed leader in the remote addition of new features. Most other automakers have either not attempted remote updates at all or used them only to patch back-end bugs that most motorists didn’t notice. With Tuesday morning’s update, GM has joined an exclusive club. And it says Marketplace is only the “first of a suite of new personalization features” the company will roll out in the coming 12 to 18 months.
Customers who received the update should be notified via email this morning. Some customers who don’t get notifications may be eligible to enable Marketplace but will need to download it via GM’s app store.
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